Refunds Policy

1. Returns and Eligibility

You have 30 calendar days to return an item from the date you received it. To be eligible, your item must be unused, undamaged, and in the same condition you received it; in its original, unopened packaging; and accompanied by the receipt, invoice, or proof of purchase.

Certain items are non-returnable: perishable goods, custom or personalised products, gift cards, and clearance items.

2. Refunds Process

Once we receive your item, our team inspects it and notifies you that we have received the returned product. We then notify you of the status of your refund after inspection.

If your return is approved, we initiate a refund to your original method of payment. You will receive credit within a number of days depending on your card issuer's policies — usually 5 to 10 business days.

3. Shipping Costs

You are responsible for paying your own shipping costs when returning an item. Shipping costs are non-refundable, and if you receive a refund the cost of return shipping may be deducted from it.

4. Damaged or Defective Items

If you received a damaged, defective, or incorrect product, contact us immediately at [email protected] with photographs of the issue so we can arrange a replacement or a priority refund at no cost to you.

5. Billing Disputes

If you have a billing concern, contact us before initiating a chargeback. Disputing a charge without contacting us first may result in suspension while we investigate.

Questions?

Email [email protected] or call +1 (719) 319-7076.