Returns Policy

1. The Return Window

You have 30 days from the date your package was delivered to initiate a return. Items sent back outside this window cannot be accepted.

2. Return Conditions

To be eligible for a successful return your item must be:

• unworn, unwashed, and undamaged;
• complete with all original tags, labels, and hygiene seals attached;
• in its original product packaging, including boxes and branded bags;
• accompanied by a valid receipt, order confirmation number, or proof of purchase.

3. Non-Returnable Items

For health, safety, and logistical reasons we cannot accept returns on:

• final sale, clearance, or 'as-is' items;
• customised, engraved, or personalised goods;
• perishable products, intimate apparel, cosmetics, or gift cards.

4. How to Start a Return

• Email our support team at [email protected] with your order number and the reason for your return.
• If approved, we send you a Return Merchandise Authorization (RMA) number and the return shipping address.
• Securely pack your item, include your RMA form inside, and ship it back to us.

5. Return Shipping Costs

Customers are responsible for covering the cost of return shipping labels unless the item arrived damaged or defective. We recommend a trackable shipping service, as we cannot guarantee that we will receive your returned item.

Need Support?

Email [email protected] or call +1 (719) 319-7076.