Shipping & Handling Policy

1. Order Processing and Handling Time

All orders are processed within 1 to 3 business days, excluding weekends and major holidays.

• Orders placed before 2:00 PM Mountain Time, Monday through Friday, begin processing the same day.
• Orders placed after the cutoff or during weekends begin processing the next business day.
• You receive a notification email once your order has been packaged and dispatched.

2. Shipping Rates and Delivery Estimates

We offer three flat-rate tiers. Charges are calculated and displayed at checkout.

• Standard — 6 to 9 business days — $10.00, free on orders over $75.00
• Express — 3 to 5 business days — $15.00, free on orders over $150.00, 25% off for subscribers
• Rushed — 1 to 2 business days — $20.00

Delivery timeframes are estimates provided by carriers and are not guaranteed. Severe weather and carrier delays are outside our control.

3. Shipping Restrictions

We currently ship within the United States. We do not ship to P.O. Boxes, APO, FPO, or DPO addresses. Hazardous materials cannot be shipped via express air.

4. Order Tracking

Once your package leaves our fulfilment centre you receive a shipment confirmation email containing your tracking number. Tracking data generally updates within 24 hours of pickup.

5. Damages, Lost Packages, and Issues

We are not directly liable for products damaged or lost in transit. If your order arrived damaged, keep all packaging materials and damaged goods, and contact the carrier immediately to file a claim. If your tracking has not updated for more than 5 days, contact us at [email protected].